Privacy Policy — Kenetic Physical Therapy

We may collect the following categories of information:

Information You Provide

When you contact us, request an appointment, or submit a form, we may collect information such as your name, phone number, email address, and the information you include in your inquiry.

Please do not submit detailed medical histories, diagnoses, insurance information, or other sensitive health information through general website forms.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and the date and time of your visit.

Depending on the technologies enabled on our website, this information may be collected through cookies, analytics tools, or advertising measurement tools.

Information Collected Through Communications

If you contact us by phone, email, or text message, we may retain relevant communication records as necessary to respond to your inquiry, coordinate services, and operate our business.

We may use the information we collect to:

• Respond to questions and appointment requests.
• Communicate with you about services you have requested.
• Operate, maintain, and improve our website.
• Understand website traffic and visitor interactions.
• Measure the effectiveness of advertising campaigns, where permitted.
• Maintain website security, prevent fraud, and comply with legal obligations.

We will not use or disclose Protected Health Information for purposes prohibited by applicable law.

Our website may use cookies and similar technologies to support website functionality, measure traffic, and evaluate advertising performance.

Depending on our website configuration, these technologies may include Google Tag Manager, Google Analytics, Google Ads conversion measurement, or other service providers.

These technologies may collect technical information about your device and interactions with our website. The information collected depends on the specific tools and settings in use.

We take reasonable steps to configure tracking technologies appropriately and to prevent unauthorized disclosure of sensitive health information. We do not authorize advertising or analytics providers to receive Protected Health Information in violation of applicable law.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings. Blocking cookies may affect certain website functions. Browser settings alone may not prevent every form of tracking.

We do not sell personal information for money.

We may disclose information to service providers that help us operate our website, manage communications, maintain security, or perform permitted analytics and advertising measurement.

These providers may include website hosting companies, customer relationship management platforms, communication providers, and analytics services.

We expect service providers to protect information and use it only for authorized purposes. Where required, we will enter into appropriate contractual agreements and obtain any necessary permissions or authorizations before disclosing protected information.

We may also disclose information when required by law or when reasonably necessary to protect our rights, security, or property.

We do not disclose Protected Health Information to third-party advertising or analytics providers in a manner prohibited by HIPAA or other applicable law.

If you provide your phone number and consent to receive text messages, Kenetic Physical Therapy may send messages consistent with the consent you provided, such as responses to inquiries or appointment-related communications.

Marketing text messages, if offered, will be sent only when appropriate consent has been obtained and applicable requirements are satisfied.

Mobile information, SMS consent, and text messaging opt-in data will not be shared with third parties or affiliates for their own marketing or promotional purposes. Other categories of information exclude text messaging originator data and consent; this information will not be shared with third parties.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages by replying STOP. For assistance, reply HELP or contact our office.

Consent to receive marketing text messages is not a condition of receiving healthcare services.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

We limit access to personal information to authorized individuals and service providers who need it for legitimate business purposes.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Kenetic Physical Therapy is committed to protecting the privacy of patient information in accordance with applicable law.

Where HIPAA applies, our use and disclosure of Protected Health Information are governed by applicable HIPAA requirements and our Notice of Privacy Practices.

Our Notice of Privacy Practices explains how patient medical information may be used and disclosed and describes applicable patient rights.

Please review our Notice of Privacy Practices for additional information.

This website Privacy Policy does not replace our Notice of Privacy Practices or any other legally required healthcare privacy documentation.

Depending on applicable law, you may have rights regarding the personal information we maintain about you, including the right to request access, correction, or deletion of certain information.

You may also contact us to ask questions about our privacy practices or to request that we stop sending optional marketing communications.

Certain information may need to be retained when required by law, necessary for legitimate business purposes, or subject to other legal exceptions.

To make a privacy-related request, please contact us using the information provided below.

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of websites that we do not operate.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Our website is intended for a general audience and is not directed toward children under 13 for the purpose of collecting personal information online.

If we become aware that personal information has been collected from a child in a manner that violates applicable law, we will take appropriate steps to address the issue.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

Updates will be posted on this page with a revised effective date. We encourage visitors to review this policy periodically.

If you have questions about this Privacy Policy or our privacy practices, please contact: